News from the University of Deusto, Spain

Deusto univWe have been busy in Deusto since January.  Our idea for our project relates to Modern Language students’ participation in enhancing the quality of their own degree. We wanted to see why the students’ dissatisfaction with a number of aspects of their Bologna degree had not been detected by the feedback questionnaires sent to them at the end of the first and second semesters of the first two years of their studies. In order to do this we decided we would look into the various feedback questionnaires sent to different stakeholders and see the quality issues covered as well as those uncovered. Comparing these questionnaires with the questionnaires a group of students had produced themselves to get feedback from their classmates regarding the weaknesses of their degree would give us interesting information about the different meanings/dimensions of quality.  Accordingly, at the end of January we had a meeting with members of the quality unit to share with them the objectives of the project, ask for their approval and require a copy of all questionnaires sent to the different stakeholders. To our surprise we found out that the quality unit members had no objection to the project and to providing a copy of the various questionnaires. In February and March we analysed the different official questionnaires looking for the different quality dimensions and contrasted them with the unofficial questionnaire designed by the students; we also had several meetings with some students and with the head of department.   We are now contrasting the different dimensions on quality with the different stakeholders. The project is generating interesting interaction dynamics.

Mariluz Suárez Castiñeira,
Director of the Institute of European Studies, University of Deusto

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